Delivery options overview

Logistics Modes and Carriers

We collaborate with renowned international logistics companies such as DHL, FedEx, and UPS to offer diverse transportation solutions tailored to the unique characteristics of party supplies, including napkins, invitations, tea cups, etc. For lightweight and urgent items like invitations and small decorations, we prioritize fast international express services. On the other hand, fragile tea cups and large - quantity napkins will be shipped via professional packaging and stable dedicated lines to ensure the goods arrive at destinations worldwide intact.
1.

Freight Calculation Rules

  1. Billing Criteria：Freight is calculated comprehensively based on the weight, volume, destination of the products and the selected logistics mode. For example, lightweight invitations are charged according to actual weight, while bulkier items such as napkin packs or tea cup sets may be billed based on volumetric weight.
  2. Custom Quotes：For special products like oversized decorative tea cups or custom - printed invitations in large quantities, we will provide you with exclusive freight quotes according to the complexity of packaging and logistics requirements. All cost details will be communicated and confirmed in advance.
  3. Additional Fees：International transportation may incur remote area surcharges, fuel surcharges, as well as tariffs and value - added taxes (VAT) in the destination country (which are to be borne by the recipient). We will assist in estimating these costs to avoid potential disputes.
2.

Transit Times and Precautions

  1. Transit Time References：
    • International Express (e.g., DHL, FedEx): 3 - 7 business days, suitable for urgent orders;
    • International Dedicated Lines/Sea Freight: 7 - 45 business days, ideal for large - volume and non - urgent shipments of napkins, decorative tea cups, etc.
      Note: During holidays, peak logistics seasons, or due to changes in destination customs policies, transit times may be delayed.
  2. Packaging and Customs Clearance：
    • Fragile tea cups are packaged with multiple layers of bubble wrap and custom - made cartons, while napkins and invitations are reinforced with moisture - proof and crush - resistant materials;
    • We provide templates for necessary customs clearance documents (commercial invoices, packing lists, etc.) and assist you in completing declarations. However, recipients are required to cooperate with customs clearance procedures at the destination.
3.

Logistics Tracking and After - sales Guarantee

  1. Full - process Tracking：After shipment, you can obtain the logistics tracking number through the order page to check the real - time transportation status of your goods. In case of any anomalies (such as customs detention or delivery delays), we will actively contact the carrier for follow - up and promptly update you on the solutions.
  2. After - sales Support：If the products are damaged or lost during transportation, please submit photo or video evidence within 48 hours of receipt. We will work with the logistics provider to verify the situation and initiate the claim process to ensure your rights and interests are protected.

FAQs

How are the shipping fees for party supplies calculated?

The shipping fees for party supplies are determined by multiple factors, including the actual weight, volume of the order, the destination country, and the selected shipping method. For instance, lightweight items such as invitations are usually charged based on their actual weight. On the other hand, larger - volume products like bulk napkin packs or sets of tea cups may be calculated according to volumetric weight. For custom - printed items with special designs or products with unconventional sizes, we will provide a personalized shipping quote, taking into full consideration additional packaging materials and special handling requirements.

How long will it take for my order to be delivered?
  • International Express (e.g., DHL, FedEx): Delivery typically takes 3 - 7 business days, making it an ideal choice for urgent orders of party supplies.
  • International Dedicated Lines/Sea Freight: The delivery period generally ranges from 7 - 45 business days, which is more suitable for large - quantity orders with less stringent time requirements. It's important to note that factors such as holidays, peak shipping seasons, and complex customs clearance processes in the destination country may cause delivery delays.
Who is responsible for paying customs duties and taxes?

All customs duties, value - added taxes, and other import - related fees incurred during international transportation are borne by the recipient. Before the goods are shipped, our professional logistics team will assist you in making a preliminary estimate of these costs, enabling you to plan your budget in advance. We strongly recommend that you proactively familiarize yourself with the import policies and regulations of your country. Additionally, we will provide you with all necessary documents for customs clearance, such as commercial invoices and packing lists, to help ensure a smooth customs clearance process.

What should I do if my party supplies are damaged during transit?

If you find that your party supplies are damaged upon receipt, please take clear photos or videos of the damaged items and keep the original packaging intact within 48 hours. After that, contact our customer service team immediately. We will promptly communicate and collaborate closely with the logistics carrier, conduct a thorough investigation into the cause of the problem, and quickly initiate the claim process to ensure that your losses are properly compensated.

Can I track my order?

Absolutely! Once your order has been shipped, you will receive an email containing a unique logistics tracking number. With this number, you can either log in to the official website of the relevant carrier or visit our order tracking page to check the real - time transportation status of your goods, from the moment they leave the shipping point until they reach the destination, keeping you informed at all times.

If my delivery address is in a remote area, will there be additional charges?

If your delivery address is in a remote area, additional fees may indeed apply during the delivery process. The specific amount will be determined based on the policies of the carrier regarding remote areas and the actual remoteness of your location. When providing you with a shipping quote, we will clearly inform you of any potential additional fees and will definitely obtain your explicit confirmation before proceeding with the shipment.

What should I do if I need to change my delivery address after placing an order?

If you need to change your delivery address after placing an order, please get in touch with our customer service staff as soon as possible. We will do our utmost to update the address information for you. However, it should be noted that once the order has been handed over to the carrier, there may be limitations or even the inability to change the address. If the address change results in additional shipping fees, we will promptly communicate with you and proceed only after obtaining your consent.

Can you ship to all countries?

Our delivery service covers the vast majority of countries around the world. However, due to differences in international regulations, trade restriction policies, and special logistics conditions in different countries and regions, there may be some countries or regions where we are unable to provide delivery services. If you are unsure whether we can ship to your location, feel free to contact our customer service for consultation. We will be more than happy to assist you.